Shopping FAQ

What is the Northwest Made Holiday Market?

The Northwest Made Holiday Market brings together an online community of local, LGBTQIA+, BIPOC and women entrepreneurs across the Pacific Northwest (with a focus on Oregon) to sell their products and services. It provides an opportunity for anyone to shop local for the holidays while supporting this community of business owners.

How do I process my payment?

The payment method for this platform requires you to click "complete order" at the bottom of the page. Once selected, you will be transferred to a page from "Stripe" asking you to enter your email and credit card info. Stripe is the application being used to process payments.

Who should I contact if I have questions about my order?

Each vendor has its own profile on the site and is managing its own products and sales. Contact the vendor directly by visiting the vendor’s page.

If you have ordered from multiple vendors, you will need to contact each vendor about your order.

What are the shipping costs?

Each vendor has its own profile on the site and is managing its own products and sales. Unlike a big box retailer, that ships all products from the same warehouse, our vendors are each managing their own supplies. When you checkout you'll notice that there may be a shipping cost from each retailer. This is not an error.

Each vendors has set up their store to thrive and successfully get you your gift at the right cost for their small business. This means covering shipping costs from each of the stores to the product's final destination. 

How many days or weeks will it take to receive my order?

Each vendor has its own profile on the site and is managing its own products and sales. Review each vendor’s shipping policies to best understand timing.

Who can I contact for a refund on my order?

Each vendor has its own profile on the site and is managing its own products and sales. Contact the vendor directly by visiting the vendor’s page.

If you have ordered from multiple vendors, you will need to contact each vendor directly about a refund.

Is Mercy Corps Northwest earning money from sales of this event?

No. We do not take any money from vendors or product sales.